Terms of Service

1. Acceptance, scope and relationship with other documents

These Terms of Service (the “Terms”) govern access to and use of the Signum Rise online platform (the “Platform”), the signumrise.com website and the public pages the Platform generates (customer portal, quote links, “Your shipment” and proposals). By creating an account, signing in, using a Platform link or checking the acceptance box, a person accepts these Terms. If you do not agree, do not use the Platform.

Anyone accepting on behalf of a company represents that they have authority to bind it. In these Terms, “Customer” means the company that subscribes; “User” means any person using the Platform under a Customer account; and “End Customer” means the person or company to whom the Customer sends quotes, links or portal access.

For the subscribing company, these Terms supplement the Subscription Agreement (signumrise.com/agreement) and the accepted proposal. In case of conflict, the Subscription Agreement prevails, except as provided in Section 15 (Arbitration) [ATTORNEY: confirm order of precedence; see note to Section 15]. The Privacy Policy (signumrise.com/privacy) explains how personal data is handled.

2. Who we are

The website and the Platform are operated by White Heart Elite LLC, a limited liability company organized in the State of Florida, United States, doing business under the registered trade name Cargo Structure (White Heart Elite LLC d/b/a Cargo Structure; “Cargo Structure”, “we”). It is the sole legal counterparty to these Terms and the party that sells, charges and invoices. “Signum Rise” is the name of the product and service; it is not a legal entity or a party to these Terms. Contact: support@signumrise.com · +1 305-746-4371.

3. Business use only and minimum age

The Platform is a business-to-business (B2B) service for logistics companies (couriers, freight forwarders, 3PLs, warehouses and similar). It is not offered to consumers for personal or household use. To hold an account you must act on behalf of a business and be at least 18 years old. We do not knowingly collect data from minors; if we learn an account belongs to a minor, we will close it.

4. Accounts, security and two-step verification

User accounts are created by the Customer’s administrator by invitation. Each User must keep their password confidential, not share their account, and turn on two-step verification when available or when their company requires it. The Cargo Structure console requires two-step verification.

Invitations and password-reset links expire and can be used only once. When the password or email is changed, other sessions are signed out. Notify us immediately at support@signumrise.com if you suspect unauthorized access.

5. Acceptable use

You may not: (a) use the Platform for illegal, fraudulent or deceptive activities; (b) upload content that infringes third-party rights, malware, macro-enabled or active-content files; (c) attempt to access other companies’ data, test or bypass security, usage limits or technical controls; (d) copy, resell, sublicense or reverse engineer the Platform; (e) use the Platform or its emails to send unsolicited commercial messages or messages that violate the CAN-SPAM Act or other communications laws; (f) overload the Platform with automated requests; or (g) insert into text or files instructions intended to manipulate the artificial-intelligence features.

We may limit, suspend or close the access of anyone who breaches this section, notifying the Customer where permitted by law.

6. Customer Content and licenses

Information uploaded by the Customer and its Users (customers, contacts, rates, quotes, documents, shipment files, staff data and more, the “Customer Content”) belongs to the Customer. The Customer grants us a limited, non-exclusive, worldwide license to host, copy, process, transmit and display Customer Content solely to provide, maintain, secure and support the Platform and to comply with the law.

The Customer represents that it holds the necessary rights and authorizations over Customer Content, including notice to the individuals whose data it uploads. The Platform, its software, design, text, user manuals and the “Signum Rise” and “Cargo Structure” marks belong to White Heart Elite LLC d/b/a Cargo Structure; these Terms grant only a limited right of use while the account is active.

7. Use of artificial intelligence (disclosure)

The Platform uses artificial intelligence (AI) only in the features listed here, and always as an aid: a person reviews the output before it is used. Signum Rise does not include or charge for AI in its plans; customer-facing AI features work only if the Customer’s administrator voluntarily connects its own account with an AI provider (Anthropic, OpenAI or Google) under Settings → Artificial intelligence.

Customer AI features (optional): (i) supplier quote reader: reads photos or scanned PDFs of a freight supplier’s quote and proposes the charge lines; (ii) rate reader: reads the text of an email, a PDF or photos of a rate sheet and proposes rows for the “Import rates” preview; and (iii) assisted tariff classification: suggests tariff codes by choosing only among official codes the search already found. Each use sends to the AI provider only what is needed (the description typed by the User and public tariff text, or the images and text the User uploaded). The AI provider acts on behalf of the Customer, under the Customer’s contract with that provider.

Cargo Structure internal tool: the Cargo Structure console uses an AI assistant (Anthropic) to prepare the onboarding (setup) the Customer requests, from the files the Customer sends for that purpose. The assistant does not write into the Customer’s account: Cargo Structure reviews the data before importing it.

Features that do NOT use AI: the HR module’s CV reader, the global search, the quoting engine, KPIs, capacity, the sales forecast and alerts run on explainable rules and calculations, without AI. The CV reader assigns an indicative score based on the job’s skills; it does not make hiring decisions: the decision always rests with a person at the Customer, who is responsible for complying with applicable employment and anti-discrimination laws.

Safeguards: (a) the AI has no access to the database, the code, the console or other companies; (b) everything received in text and images is treated as data, never as instructions (prompt-injection defense); (c) outputs are filtered (only codes that exist in the official tariff, only numeric amounts, only allowed fields) and go through a preview before being saved; (d) there are per-User permissions and per-minute, per-person and per-company usage caps to prevent runaway spending on the provider account; (e) the provider key is stored encrypted and never returns to the browser; and (f) Cargo Structure does not use Customer Content to train AI models [ATTORNEY: validate against the current API terms of Anthropic, OpenAI and Google].

Limitations: AI output may be incomplete or wrong. The Customer is responsible for reviewing every AI suggestion before using it in a quote, a rate, a tariff classification or a decision. Official tariff classification is the responsibility of the Customer’s customs broker.

8. Uploaded files and copyright infringement notice (DMCA)

The Platform lets users upload files (for example, shipping documents, manuals, CVs, rate sheets and logos). Whoever uploads a file represents that they have the right to do so and is responsible for its content. Files are validated by real type, size and absence of macros, and stored isolated per company.

Infringement notice. If you believe content hosted on the Platform infringes your copyright, send our designated agent a written notice that includes, under 17 U.S.C. § 512(c)(3): (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material and information reasonably sufficient to locate it; (4) your contact information (address, phone and email); (5) a statement that you have a good-faith belief that the use is not authorized by the owner, its agent or the law; and (6) a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner’s behalf.

Counter-notice. If your material was removed by mistake or misidentification, you may send a counter-notice under 17 U.S.C. § 512(g)(3) with: your signature; identification of the removed material and its former location; a statement, under penalty of perjury, of your good-faith belief that it was removed by mistake; your name, address and phone; and your consent to the jurisdiction of the appropriate federal district court [ATTORNEY: complete per § 512(g)(3)(D)] and to accept service from the complaining party. We may restore the material 10 to 14 business days after receipt, unless the complainant informs us it has filed a court action.

Repeat infringers. In appropriate circumstances we will terminate the accounts of Users who repeatedly infringe. Anyone who knowingly makes false statements in a notice or counter-notice may be liable for damages (17 U.S.C. § 512(f)).

Designated agent: [AGENT NAME] · [AGENT MAILING ADDRESS — may be a P.O. box; it is published in the Copyright Office directory] · dmca@signumrise.com [or support@signumrise.com] · +1 305-746-4371. U.S. Copyright Office directory registration: [DMCA REGISTRATION NUMBER].

9. Subscription payments

Prices, the monthly cycle, automatic renewal and how to cancel are shown before payment in the proposal and on the checkout page, and are governed by the Subscription Agreement. Payments are processed by Stripe; Cargo Structure never stores or sees card numbers. Amounts are always calculated on our servers from the proposal or assigned plan, never from what the browser sends.

10. Electronic communications and commercial emails

You agree to receive by email and within the Platform service, security, billing and support notices (transactional communications). Cargo Structure’s commercial emails include a visible unsubscribe link and the sender’s postal address, and opt-outs are honored within 10 business days. The Customer is solely responsible for the messages its Users send to their own customers from their corporate email using Platform templates, and for their compliance with the CAN-SPAM Act and other applicable rules.

11. Availability, support and changes

We use commercially reasonable efforts to keep the Platform available, with automated monitoring and infrastructure-provider backups, but we do not guarantee uninterrupted operation. To provide support, maintain and protect the Platform, authorized Cargo Structure staff may access the Customer’s account with two-step verification; every access is logged. We may improve or change features; changes affecting essential features are notified as provided in the Subscription Agreement.

12. Disclaimer of warranties and limitation of liability

EXCEPT AS EXPRESSLY STATED IN THE SUBSCRIPTION AGREEMENT AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE PLATFORM DOES NOT REPLACE THE CUSTOMER’S PROFESSIONAL JUDGMENT IN QUOTING, RATES, CUSTOMS, HIRING OR OPERATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHITE HEART ELITE LLC D/B/A CARGO STRUCTURE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOSS OF DATA, AND ITS TOTAL LIABILITY TO THE CUSTOMER IS LIMITED AS PROVIDED IN THE SUBSCRIPTION AGREEMENT. AS TO USERS AND END CUSTOMERS WHO DO NOT PAY CARGO STRUCTURE, TOTAL LIABILITY SHALL NOT EXCEED [US$100].

13. Indemnification

The Customer will defend and hold harmless White Heart Elite LLC d/b/a Cargo Structure, its members and collaborators from third-party claims arising from Customer Content, from the quotes, prices, documents and communications the Customer and its Users send, from the Customer’s employment decisions, and from its breach of law or of these Terms.

14. Suspension and termination

We may suspend a User’s or the Customer’s access to protect the Platform, for non-payment under the Subscription Agreement, for illegal use or for breach of these Terms. The Customer may cancel as provided in the Subscription Agreement. Sections that by their nature should survive (content and licenses, AI, DMCA, warranties, liability, indemnification, arbitration and governing law) survive termination.

15. BINDING ARBITRATION AND CLASS-ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY: IT AFFECTS YOUR RIGHTS. UNLESS YOU OPT OUT AS DESCRIBED BELOW, DISPUTES WILL BE RESOLVED IN INDIVIDUAL ARBITRATION AND NOT BEFORE A JUDGE OR JURY, AND MAY NOT BE BROUGHT AS A CLASS ACTION.

15.1 Informal negotiation. Before starting arbitration, the claiming party will send the other a written notice describing the claim and the relief sought (to Cargo Structure: support@signumrise.com [and by certified mail to the address the attorney designates]). The parties will negotiate in good faith for 30 days.

15.2 Agreement to arbitrate. Any controversy, claim or dispute arising out of or relating to these Terms, the Platform, the Subscription Agreement [ATTORNEY: confirm inclusion] or their existence, validity, interpretation or termination will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules [or JAMS, as the attorney decides] in effect when the demand is filed. This agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) and, where not addressed, by the Florida Arbitration Code (Chapter 682, Florida Statutes).

15.3 Seat, arbitrator and language. The seat of arbitration will be Miami-Dade County, Florida; hearings may be held by videoconference if the parties agree or the arbitrator so orders. There will be a single arbitrator. The arbitration will be conducted in [Spanish or English, at the respondent’s choice]. The award will be final and may be entered in any court of competent jurisdiction.

15.4 Delegation. The arbitrator will decide all questions about the scope, validity or enforceability of this arbitration agreement, except as provided in Section 15.6 on class actions, which a court will decide.

15.5 Exceptions. Either party may: (a) bring an individual claim in small-claims court in Miami-Dade County if it qualifies; and (b) seek urgent injunctive relief from a court to protect its intellectual property, confidential information or the security of the Platform.

15.6 Class-action and jury-trial waiver. THE PARTIES MAY BRING CLAIMS ONLY IN THEIR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of multiple persons or award relief to non-parties. BOTH PARTIES WAIVE TRIAL BY JURY. If a court finds this waiver unenforceable as to a claim, that claim (and only that claim) will proceed in the state or federal courts of Miami-Dade County, Florida, and will be stayed until the arbitration of the remaining claims is completed.

15.7 Costs. Each party pays its own attorneys’ fees and costs, and AAA fees are allocated under its rules, unless the arbitrator orders otherwise under applicable law or these Terms [ATTORNEY: validate cost allocation and, if advisable, whether Cargo Structure advances filing fees for claims under US$ __].

15.8 Right to opt out. You may opt out of this section by emailing support@signumrise.com with the subject “Arbitration opt-out”, the company and User name, within 30 days after first accepting these Terms. Opting out does not affect the other sections; if you opt out, disputes will be resolved in the courts of Miami-Dade County, Florida.

15.9 Changes. If we change this section, the change will not apply to claims already noticed, and you may reject it within 30 days after notice.

16. Governing law

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules; the arbitration agreement is governed by the Federal Arbitration Act.

17. Export controls and sanctions

The Platform may not be used in violation of U.S. export-control and economic-sanctions laws, including those administered by OFAC. The Customer represents that it is not on any sanctioned-party list and will not use the Platform for transactions with sanctioned persons or destinations.

18. Changes to these Terms and general provisions

We may update these Terms. Material changes will be notified by email or within the Platform at least 30 days in advance; continued use after that date means acceptance. If any provision is invalid, the rest remains in effect. Failure to enforce a right is not a waiver. These Terms are offered in Spanish and English; both versions have equal value [ATTORNEY: decide whether one version prevails].

19. Contact

White Heart Elite LLC d/b/a Cargo Structure · support@signumrise.com · +1 305-746-4371 · signumrise.com